- Tech support is offered in French and English.
- 2nd line support offered to designated users.
- Available by phone or email:
- This email address is being protected from spambots. You need JavaScript enabled to view it.
- Locally: 514-871-1026 x 223
- Outside Quebec: 1-833-782-7104
- Hours: 08h00 to 17h00 (EST) during the week (excluding Canadian holidays)
Information needed to respond to a support inquiry:
- Candidate's name
- Candidate's ID
- Protocol
- Description of the problem
- Contact information
Service level according to the incident type:
Incident | Definition | Response |
---|---|---|
Severity 1 | The system is unusable. Affects all users. |
|
Severity 2 |
Affects all users but a workaround is available. |
|
Severity 3 | Affects a portion of the users. |
|
Severity 4 | Low impact issue. |
|