Official Name   Contact Center Virtual Scenario
Version / Form   Online
Publisher   SHL
Type   Skills
Duration   35minutes
Publisher's description   This assessment is a simulation and is designed mainly for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative.
Sample report    
Additional information   https://online.shl.com/ca/en-us/products/contactcentervirtualscenario

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