Competency models

We can work with you in different ways to implement a 360-degree feedback project. For example, we can create and deploy a project made specifically for your company or you can select one of our preconfigured models:

1. customer service
2. business process management
3. project management
4. leadership for directors and managers
5. management practices for directors and managers

All competencies and dimensions in our models can be the subject for a training or personal development program. Hence, they can be learned.

1. Customer service

Customer service teams face similar situations as any other worker within an organization but they also face unique challenges – whether your company is public or private, a manufacturer or a service provider, dealing with consumers or other businesses. As their colleagues in other departments, they must attain organizational goals and objectives, take, apply and be accountable for critical decisions. Moreover, they most respond instantaneously to various demands from clients, they must have an excellent knowledge of their products or services, be able to present and represent their organization. This model is based on six competencies:

• Service orientation
• Business focus (market, product, services)
• Results orientation
• Teamwork & collaboration
• Communication
• Development of others

2. Business process management

Within quality management programs, such as ISO, Six Sigma or continuous improvement, employees from different departments, functions and roles are asked to contribute and add value to a process. This model is particularly valuable for companies who adopts a process-based approach. It encompasses 4 classes of competencies:

• Strategic perspective
• Results orientation
• Support & network development
• Managing others

3. Project management

Many organizations do employ managers responsible for directing and managing multifunctional projects. These persons must rally the efforts and resources of different persons, from different departments, reporting to different leaders, and come to terms with a project within budget, deadline and quality goals. For project managers, we offer a model based on six competencies:

• Operational capabilities
• Results orientation
• Collaboration and teamwork
• Thinking capabilities
• Managing others
• Leadership

4. Leadership for directors and managers

Leader have a strong influence on the performance of their organization. The uVox model proposes seven competencies:

• Business perspective
• Developing others
• Managing others
• Results orientation
• Customer orientation
• Team leading
• Communication

5. Management practices for directors and managers

It is quite an impossible task to propose a universal competency model for middle managers. Usually quite involved in operations, their tasks vary in relation to their field of activity. Consequently, uVox offers you a bank of questions from which you can choose from.

There are three fields of competencies in this model:

1. Relationships
2. Operations
3. Strategy