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Ullix employs a staff of skilled professionals committed to the ongoing development and maintenance of our software solutions. Our professional services offer clients full hosting, customization and design services, reporting and analysis services, and monitoring services.
Technical Support
Support department staff are available to assist you in a variety of ways. Our hours of operation are Monday to Friday from 9:00AM to 5:00 PM EST. To contact us by phone, please call (514) 871-1026 or (877) 871-1026. You can also email us at support@ullix.com or fax a request to (514) 871-1698.
Planning and Design
Ullix will provide you with the necessary assistance to set up your survey project whether you're planning a micro-survey for 10 respondents and a company-wide 360 feedback program. Our experience in scripting survey projects will insure a smoothly flowing process, maximum results and minimum disturbance. We can also help you design a well thought-out communication plan that will sent the right and positive message to the surveyed individuals. Below is a short list of planning and design items we can provide to you:
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Identification of significant survey groups,
Structuring of questionnaire,
User interface customization,
Set-up of workflow parameters,
Set up of communication plan,
Design and scripting of emails and reminders sent to participants,
Graphic design of questionnaire and report to include specific graphic signature.
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Monitoring
Ullix project management team will insure that your survey project are on time and on track. Our experience in management project of all sizes allow us to identify key project success factors and metrics. Our monitoring and project management services include:
Response rates monitoring at any level of granularity,
Real time response statistics to identify spot problems area, need for increased communication or on the fly survey parameter tuning,
Monitor email traffic, bounce-back and exception handling,
Automatic alarm set-up for designated milestones and rule based escalation process.
Hosting
Ullix will offer you full hosting services on our secured and environmentally protected servers. Our capabilities mean you never have to worry about peak traffic, slow downs or down times. If you wish to have uVox running on your own web servers, our technical staff can assist you in setting up in minimum time and with minimal disruption.
For more information about our 360 feedback services, please click here...
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